The 30 minutes that it takes for a clock’s hand to scale minutes marked 45 to the 15 is the most chaotic period of time for a receptionist at Northland Counseling’s Roseville office, and for the last 10 months, I’ve had the privilege of a front seat view. Literally.
I straighten a few pens and brace. 3…2…1…
Meet The Beast. Enough said. |
Yes, here you are. No, it will be a few minutes. Spell your last name, please. I’m sorry, I’ll check the coffee. Can you sign here please? Only the Tuesday or Wednesday have availabilities. Welcome, please take a seat! Yes, yes, thank you! Have a good day!
And then… silence. The printer grumbles a few beeps and settles down. All is quiet. And I can now file away the resulting piles scattered across the desks.
The receptionist, quipped one of my co-workers, is the “neck that makes the head turn.”
Where it all the magic happens! |
Our very cheery waiting room, serenaded with classical music |
It was the end of summer 2010, my full-time contract position at Northwestern College as a proofreader was coming to an end…and I had no job. Every evening after work, I stayed up late scouring job posting websites and crafting over thirty personalized resumes and cover letters. I networked until I was blue and made connections on LinkedIn and prayed…and was becoming desperate. Nothing was turning up, and even if I managed to start the hiring process, who would want a girl who was departing the country so soon after finally being trained in? My last week at NWC arrived and I was still without a position, when on my lunch break, my phone rang. “Catherine Rivard…?”
Connections that no one could call coincidence…phone call…interview. And the next week, the day after I left my cube at Northwestern, I stepped into Northland’s Roseville office.
Northland Counseling Services is a Christian counseling ministry staffed with the most tremendous collection of therapists and psychologists that I have ever encountered. With locations in Chanhassen, Chaska, and Roseville, people all around the Twin Cities are able to find hope and freedom through Christ, guided by the wisdom and expertise of these amazing men and women. I can’t say enough about them, other than I have been so blessed to sit behind the counter hand them their schedules as they help restore marriages, bring about adoptions, reconcile relationships, and provide relief from trauma.
And it’s not just the therapists. Over the months, I have seen firsthand the ministry woven together in every corner of this office, from the gentleness of my co-worker who can walk even the most depressed or OCD through all the necessary paperwork, to my office manager who, by a smile and God-given ability to remember everyone’s name, birthday, and recent antics of their dog, is able to make each person feel like he or she is the most important in the world.
Here, ministry is not defined by a job title.
In this period of raising support, I’m introduced a lot. Everyone, I’d like you to meet Catherine—people smile, extend their hands, and then I, with some trepidation, watch their faces as the next words drop. She’s a missionary.
The hands-free headset is very handy...except when the battery dies |
And I wish they could understand that a cheery voicemail can go thousands of miles further than a plane ticket.
No, please…meet Catherine. She’s a receptionist.
Can I get you a cup of coffee?